Aesop Impact Report 2023 - Sustainability and Social Impact Journey
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Aesop Impact Report 2023 - Sustainability and Social Impact Journey
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Title page featuring Aesop Impact Report 2023 with artistic photo of stacked turquoise books against warm-toned wall with products displayed on shelves
Full-page photographic background with minimal text overlay - title and subtitle positioned in lower left quadrant
Comprehensive table of contents divided into five main sections: Introduction, Our Planet, Sustainable Sourcing Programme, Nurturing Communities and Individuals, and Appendix with page numbers
Two-column layout - left side shows artistic product photography, right side displays structured content hierarchy with page numbers
CEO Michael O'Keeffe reflects on 2023 as transformative year marking Aesop's acquisition by L'Oréal Groupe, highlights sustainability achievements including freight emission reductions, store sustainability scorecard, and Aesop Foundation strategy
Two-column layout with CEO portrait on left, message text in center column, and key achievements highlighted in right sidebar
Explains Aesop's sustainability philosophy of humility and continuous improvement, details B Corp certification journey since 2020 with score of 87.1, commitment to recertification in 2024 with L'Oréal Groupe support
Split page with text content on dark background (left) and product photography (right) showing Aesop hand balm bottles on textured surface
Opening statement acknowledging 2023's record-breaking temperatures and lack of progress on global sustainability goals, reaffirms Aesop's commitment to transformation from linear to circular/regenerative business model
Full-page artistic layout with large typography 'Our planet' on left, conceptual imagery in center, and mission statement on right
Introduces packaging philosophy emphasizing evolution to meet customer expectations, details 18-month quantification project for environmental and social impact, previews chapter coverage including targets, plastic challenge, and circular solutions
Text content on left (approximately 40% of page), large product photography on right showing Aesop products arranged on beige surface
Reports 2023 material usage: 602t glass, 446t plastic, 138t paper, 65t metal. Details progress on targets: 83.8% packaging reusable/recyclable/compostable, 56.5% recycled plastic (exceeding 50% target). Highlights aluminum tube transition and alignment with L'Oréal Groupe objectives
Mixed layout with data visualization circles showing material quantities (left), targets table (bottom left), and product photography (right) showing bottle with packaging label visible
Explains why plastic remains necessary for formulation compatibility while acknowledging concerns. Details 56.5% post-consumer recycled plastic achievement. Describes collaboration project to improve 50mL bottles - 15% weight reduction, solving panelling issues. Notes 38.6% of 50mL bottles go to amenity partners with bulk/refill trials underway
Text-heavy left column with product image (single bottle) as focal point, right side shows wall of multiple bottles creating pattern
Details transition of three popular products (Resurrection Hand Balm 75mL, Reverence Hand Balm 75mL, Rejuvenate Body Balm 100mL) to 100% post-consumer recycled aluminum, achieving 7-12% carbon reduction. Notes 3-year cross-functional collaboration for this improvement
Before/after comparison layout showing tube evolution with 'Spot the difference' callout, text content on left, visual comparison spanning center and right
Reports on refill programs at Aesop South Yarra and ACL stores. South Yarra achieved 62% refill rate (customers returning vs. new purchases), slight 5% decrease from prior year. Provides breakdown of three refill products: Resurrection Hand Wash (1,759 units), Geranium Body Cleanser (655 units), Parsley Seed Cleanser (77 units) with store-specific percentages
Left side features refill concept image (hands under tap with product), center and right contain data tables and statistics, infographic elements showing refill statistics
Explains Rinse and Return program for markets lacking kerbside recycling. Operating in Hong Kong, Macau, Taiwan, Singapore, Malaysia, Korea, Japan, China with 2023 launches in LA, NYC, London, Paris, Melbourne trials. Reports +16% increase in packaging collected, +105% in South Korea, but -46% in Hong Kong/Macau
Full-page dramatic photography of Aesop bottles with black Rinse and Return signage against dark background, statistics overlaid on image
Case study of partnership with Capella Singapore luxury hotel featuring custom reusable glass vessels designed for 5L bulk refill system. 112 rooms/suites/villas and spa now equipped with vessels made from 3D-printed materials. Includes quote from General Manager Yngvar Stray about environmental commitment
Text content in left and center columns with product photography (right) showing 3D-printed vessel, additional images of 5L container and hotel bathroom installation
Introduces climate chapter emphasizing leadership, innovation, and ambition. Highlights 2023 completion of Decarbonisation Roadmap supporting Net Zero goal. Notes progress on carbon intensity reduction and improved data collection/reporting accuracy. States climate vision: By 2030, reduce emissions per climate science, restore nature, contribute to climate resilience
Large typography 'The climate crisis' dominates left side, nature photography (forest scene) fills background, vision statement positioned in bottom right
Announces Net Zero by 2050 target aligned with SBTN, requiring 90% emissions reduction. Details Decarbonisation Roadmap completed with Anthesis partnership to prioritize interventions. Reports hosting 2 Climate Salons in 2023. Describes data improvements through Watershed partnership including enhanced tracking for store design and technology
Three-column text layout with candle-lit dinner scene photograph in bottom right, statistic callout (2 Climate Salons) integrated into design
Reports 14% increase in total emissions due to business growth (+16% revenue, +8% products sold) and digital marketing expansion in China. However, shows -5% reduction in carbon intensity per product unit for scope-of-target categories. Total 2023 emissions: 227 tCO2e (Scope 1), 2,127 tCO2e (Scope 2), 57,963 tCO2e (Scope 3)
Large circular donut chart dominates center showing Scope 3 breakdown by category, emission totals in boxes on left, key statistic highlighted bottom center
Details -20% reduction in freight emissions (6,800 to 5,463 tCO2e) with -70% business-to-business air freight reduction. Manufacturing emissions decreased -56% (1,982 to 863 tCO2e) partly due to 31% of production using renewable energy (up from 13%). Notes business travel increased 127% as operations normalized post-COVID but remains below 2019 levels
Two bar chart comparisons (freight and manufacturing) on left side, explanatory text fills center and right columns with airplane icon accent
Explains shift from 'climate neutrality' to carbon 'insetting' (projects within operations/value chain) following Oxford Offsetting Principles. Details partnership with Sourceful for permanent carbon removal through three technologies: Charm Industrial (bio-oil injection), Heirloom Technologies (limestone carbon capture), greenSand (olivine mineral weathering)
Main explanatory text in left column, three equal-width boxes describing carbon removal technologies spanning center and right
Interview with Albert Howard, Head of Sustainability at Sourceful, covering three questions: (1) Role of carbon removal in climate change, (2) How carbon stays locked up through measurement and verification, (3) Assessment of Aesop's progress noting courage in moving beyond easy 'carbon neutral' claims to impactful carbon removal
Q&A format with three questions and answers in left column, Sourceful logo and partner photo in right column
Introduces two new 2024 partnerships for climate/nature risk management: 3 Keel (climate consultancy for supply chain risk mapping) and Impatience Earth (strategic corporate investment programs). Explains insetting focus on essential oil supply chain to support climate-positive practices and social regeneration projects
Main text in left column, two partner description boxes (3 Keel and Impatience Earth) with logos on right side, abstract nature photography background
Recaps Aesop's participation in Climate Week NYC September 2023 exploring 'nature and design for liveable cities.' Details Climate Salon at Brooklyn rooftop farm with Urban Design Forum featuring experts from COOKFOX, NYC Mayor's Office, and Sasaki. Emphasizes community-building for climate solutions
Full-page layout with large photograph of elegant dinner table setting (rooftop farm) spanning entire page, text overlaid on left and bottom portions
Details four Climate Week activities: (1) In-store installation 'A Volumetric Cityscape' at Aesop Bergen Street with Good Hope Farm, (2) Mindful travel guide exploring NYC through five senses with customer feedback quote, (3) 300 free MoMA tickets distributed across NYC stores for 'Emerging Ecologies' exhibition
Three-column layout with installation photo (left), text descriptions (center), and additional imagery including map/guide (right)
Introduces sustainable stores philosophy that spaces should provide sanctuary and positive impact. Announces 2023 implementation of deeper scientific approach to store design combining sustainability with unique design philosophy
Large serif typography 'Sustainable stores' on left, product photography and store interior imagery in background
Announces new Sustainable Store Design Manager and improved sustainability scorecard 'Artemis' used for all 40 new 2023 signature stores. Artemis analyzes carbon impact of materials using Life Cycle Analysis. Sets 2027 target: 50% reduction in embodied carbon intensity vs 2023 baseline. Highlights Aesop Gansevoort NYC achieving -80% carbon reduction through plywood mono-material approach
Text content in left column, large store interior photography spanning center and right showing plywood shelving system, inset detail photo bottom left
Two case studies demonstrating low-impact approaches: (1) Aesop Canary Wharf, London featuring repurposed vintage furniture including oak tables from Salzburg store, 1960s Italian shelving, 1970s Brussels bank ceiling installation, mid-century display cabinet, Edwardian basins, (2) Aesop Kichijoji, Japan showcasing rescued timber from demolished house transported by jinrikisha (rickshaw)
Two store interior photographs with accompanying text descriptions, Canary Wharf (left) and Kichijoji (right)
Reports smart meter installation in stores across all regions monitoring energy use every 10 minutes (lighting, HVAC, IT, water heating). Developing guidelines for designers and staff behaviors. Aesop Lyon Place de la Republique achieved -46% heating energy reduction through smart control systems. Notes trials of other optimizations: water heating, motion sensors, bioclimatic facades
Text in left column, data table showing energy comparison (center), large store interior photograph (right) of Aesop Lyon République
Reports retrofitting 62 stores with flow regulators on 215 taps. Aesop Vieille du Temple achieved -55% water flow reduction (9 to 4 liters/minute). Announces all new stores from 2025 will include flow regulators as standard
Simple bar chart visualization (left), large callout statistic (center-left), full-page store interior photograph (right) showing sink and shelving
Introduces sourcing philosophy emphasizing procurement choices' sustainability impacts on raw materials (formulations, packaging, POS). Stresses importance of trusted, transparent supplier relationships for value chain sustainability and resilience
Large typography 'Sustainable Sourcing Programme' on left, three product/ingredient close-up photographs (salt crystals, cotton, coffee beans) arranged across page
2023 focused on implementing sustainable procurement policies and raw material transitions. Expanded ethical sourcing due diligence with increased third-party audits and corrective actions. Year-end began alignment with L'Oréal Groupe sustainable sourcing commitments under 'L'Oréal for the Future' programme, with full integration throughout 2024
Text content overlaid on artistic black and white photograph showing hands in grass/wheat field
Explains due diligence program for 125+ Direct Suppliers (95% of spend) ensuring environmental responsibility, safe conditions, human rights protection, modern slavery mitigation. Uses Sedex platform for monitoring with 19% increase in third-party audits vs 2022. Details supplier Code of Conduct transition to L'Oréal Groupe MECL (Mutual Ethical Commitment Letter)
Main text in left column, 'How Sedex works' explainer box (center), Supplier Code section (right), group photo at bottom showing staff packing boxes
Introduces 2023 focus on five critical raw materials (palm oil, soy, cotton, paper, ethanol) with traceability/certification goal by 2025. Announces expansion to all biobased raw materials aligning with L'Oréal commitment: 'By 2030, 100% of biobased ingredients for formulas and packaging materials will be traceable and from sustainable sources'
Text content in left column, large product photograph (right) showing amber Aesop bottles with distinctive typography and branding
Explains palm oil approach prioritizing sustainable sourcing over boycott due to livelihood impacts. 46.59% RSPO Supply Chain Certified (up from 22.87% in 2022) with 2025 goal for 100%. Seven Contract Manufacturers now RSPO certified. Action for Sustainable Derivatives (ASD) study shows 83% traceability to refinery, 75% to plantation, with 43% suppliers demonstrating 'best-in-class' practices
Three columns: left explains palm oil rationale, center details RSPO certification with callout statistic, right describes ASD transparency study, palm fruit imagery bottom left
Reports progress on four materials: (1) Paper: 94.6% sustainable (up 2% from 2022), (2) Soy: 24% compliant (22% decrease due to improved data quality), (3) Ethanol: 90% traceability maintained, (4) Cotton: 95% sustainable (up from 58% in 2022) thanks to recycled organic cotton bag transition. Features product imagery and botanical photography
Four separate sections stacked vertically with text and supporting imagery, botanical close-up photograph dominates right side
Introduces social impact philosophy of 'radical acceptance' through investing in people and places for healing and harmony. Explains approach spans philanthropy to company practices creating belonging and empowerment
Large serif typography spanning left side, three photographs arranged artistically showing community activities and sculptural bust with flowers
Introduces Aesop Foundation mission 'to create just and safe spaces where all people can thrive.' Explains range from store-level gestures to major charity partnerships, prioritizing local communities while embracing global citizenship responsibility
Full-page atmospheric photograph of hands reaching for plants/herbs with text overlay on left side
2023 highlights: AUD$40 million pledge by 2030, new global giving strategy with three focus areas (Society for All, Liveable Earth, Safekeeping), unrestricted multi-year granting approach, 20+ global partners. Key metrics: AUD$2.8m total giving, 28,744 volunteer hours, AUD$100k employee-led causes, AUD$2.6mn product donations. Includes Board Chair Catherine O'Dea quote on impact and partnerships
Left side shows Catherine O'Dea headshot and quote, center contains statistics and program details, right shows foundation team photo at work table
Visual map showing 20 charity partners across Americas, EMEA, and APAC regions with donation amounts. Partners include: Room to Read ($254k), ACLU ($150k), Médecins Sans Frontières ($150k), War Child ($270k), ASRC ($150k), Breaking Barriers ($150k), and others. Color-coded by three strategy pillars: Society for All, Liveable Earth, Safekeeping
World map as background with partner information boxes connected to geographic locations by lines, color-coded legend at bottom right
Details first strategic goal: cultivate inclusive communities where children have educational skills, refugees feel accepted, Aesop connects with communities generously. Features two partnerships: (1) Luminary Bakery - AUD$300k grant supporting 105 women with 89% employment outcomes, (2) Room to Read - AUD$1.27m five-year grant for literacy programs across Asia including Hong Kong expansion
Left column explains goal and outcomes, center and right columns detail two partnerships with supporting imagery showing Luminary Bakery training and Room to Read library
Second strategic goal: nurture just and joyful relationships with earth. Outcomes include recognizing Indigenous communities as custodians of nature and supporting essential oil farmers on climate adaptation. Features two partnerships: (1) Karrkad Kanjdi Trust - supporting Indigenous rangers across 50,000 km Arnheim Land, (2) Photographers without Borders - AUD$450k supporting Indigenous photography for environmental storytelling
Left column explains goal, center and right feature two partnerships, bottom shows ranger with rock art and dancers with headdresses at sunset
Third strategic goal: keep people safe from harm through safeguarding women/children from violence, emergency healthcare, and human rights protection. Details response to February 2023 Turkey-Syria earthquakes with AUD$420k to MSF and War Child for emergency care, medical assistance, mental health support for 59,000+ deaths and 8 million displaced
Text content in left column, large photographs showing MSF humanitarian response activities (medical care, community outreach) spanning center and right
Explains 1% paid volunteering leave (~1% working year) for all employees. Highlights partnership with Refugee Community Kitchen (RCK) serving food to those fleeing war, poverty, persecution, climate change in Northern France and UK. 144 Aesop employees volunteered with RCK in 2023, with many returning regularly beyond their leave entitlement. Includes RCK mission quote
Left column contains text and RCK quote, large photograph on right shows two RCK volunteers cooking together in kitchen
Introduces DEI mission to unlock opportunities, drive equity where all treated with fairness/dignity/respect, and shape culture valuing difference and authenticity. Features imagery from International Women's Day and National Coming Out Day events
Left side shows decorative sculptural bust with flowers, center and right contain mission text and event photographs
Reports progress on four 2023 goals: (1) Gender balance: 50% women at Board/Senior Leadership achieved, (2) Inclusion of under-represented groups: 9% combined average (30% disclosure rate), (3) Pay equity: -0.88% unexplained gap (improved from -1% in 2021), (4) Living wage: 98% coverage using L'Oréal Groupe methodology
Four goal sections stacked vertically on left and center, large photograph on right showing diverse team meeting in comfortable office setting
Details two initiatives: (1) Inclusive hiring: 180 People Managers completed 'Hi to Hire' unconscious bias e-learning with six-month refresh requirement, (2) DEI learning: 35 Mind Gym workshops (psychological safety, inclusive leadership, allyship) in 7 languages across 4 regions totaling 1,085 hours, 65% of LinkedIn Learning users viewing DEI content
Text content in left and center columns, large photograph on right showing workshop/meeting in progress, botanical detail photo top right
Announces two endorsements: (1) Work180 Endorsed Employer for Women in Australia (top 14% after DEI audit), (2) HR Asia Awards Hong Kong - Employer of Choice + DEI Category Award. Details Employee Resource Groups reaching 500+ members with 16 events in 2023: Aesop Women (IWD, workshops), Ubuntu (Black History, Ramadan, Juneteenth, Diwali), Prism (Pride, Coming Out Day, Trans Awareness)
Left shows Work180 welcome poster and HR Asia info, center details ERG programs, right shows Aesop Women ANZ group photo
Introduces employee wellbeing philosophy that everyone should feel seen, appreciated, accepted, supported, and know their work has meaning/value. Emphasizes importance of asking right questions and truly listening to answers for building belonging
Full-page layout with large typography 'Employee wellbeing and engagement' overlaid on atmospheric photograph showing person reaching toward plant/greenery
2023 survey results: 88% response rate (3,334 of 3,795 employees) exceeding 75% benchmark, 9,234 comments (+62% vs prior). Strengths identified: speak my mind, empowerment, equal opportunity (office); workload, collaboration, priorities (retail). 2024 focus areas: (1) Clarity, Focus & Adaptability, (2) Empowerment, Autonomy & Trust. Mentions 2023 improvements: meeting-free Fridays, summer hours, wellbeing leave, 110+ global wellbeing events, manager support tool launch
Text-heavy three-column layout with callout statistics integrated throughout, no dominant imagery
Details inaugural October 2023 Global Wellbeing Month with 110+ events/workshops globally covering five wellbeing pillars: emotional (27 events), physical (26), professional (16), social (13), financial (3). Activities included yoga, breathwork, Managing Anxiety training, Financial Wellbeing sessions. Goal: empower employees to prioritize wellbeing for increased productivity. Additional programs: Headspace (678 new signups, 3,085 October uses), 97 Mental Health First Aiders
Left shows event breakdown by category with numbers, center shows three event photographs, right contains Headspace and MHFA program details
Introduces philosophy that stores should positively impact communities through inclusivity, wellbeing, and growth. Emphasizes long-standing love of literature believing books make world kinder and more thoughtful. Announces three library initiatives: (1) Queer Library expanded to Americas, Europe, ANZ with 10,800 books in US (+21% YoY) and 4,000 in London, (2) Women's Libraries continued in China, Malaysia, Korea with 19,000 books gifted to 3,000+ visitors
Full-page layout with large photograph on right showing illuminated bookshelf with color-coded book spines, text content on left
Details two programs: (1) ACLU partnership: USD$100,000 grant to resist book banning in US, supporting freedom of expression and librarians campaign, ACLU recommended banned authors for Queer Libraries, (2) Women's Libraries: 19,000 books gifted to 3,000+ visitors across China, Malaysia, Korea celebrating women's voices and fostering solidarity
Left column details ACLU with book cover image, center shows statistics, right features women's library book and store interior
Q&A with Michelle Qian, Head of Marketing China, about March 2023 Shanghai Women's Library curated by art critic Qilan Shen. Purchased 10,000 copies of 41 titles from four independent bookstores. Eight-day event cleared store shelves with dedicated bookmarks and stamps. Featured authors include ZHANG Yiwei (12 Stories) and YU Shi (One and the Only) telling diverse women's stories
Large artistic illustration dominates left and center showing stylized woman figure, Q&A text in highlighted box on right, store photo and book cover bottom left
Describes 'Constellation' art installation in Taiwan Aesop stores featuring vessels made from returned Aesop bottles (Rinse and Return program). Partnership with LANDHILLS / projects N: bottles broken into granules, woven with recycled materials, 3D printed into organic vessel shapes symbolizing depth and inclusivity of minerals/rocks/land, evoking imagination and longing for earth
Large store photograph on left showing installation and signage, text description in right column with detail photo of 3D-printed vessel
Explains that until September 2023, Aesop worked toward Natura & Co's 2030 Commitment to Life goals. For 2023 reporting, continues using these metrics with future reporting aligned to L'Oréal for the Future program
Full-page atmospheric photograph showing candlelit interior scene with text overlay on left side
Comprehensive table tracking 2022-2023 progress on goals: (1) Climate Crisis: Net Zero 2050, SBTi validated, biodiversity risk assessment started, (2) Human Rights - Our People: 50% women at board/senior achieved, -0.88% pay gap, 9% under-represented groups inclusion (30% disclosure), 98% living wage
Multi-row data table spanning full width with columns for Goal, Metric, Target Year, 2022, 2023
Continues metrics table covering: (1) Human Rights - Wider Network: AUD$2.835m philanthropy (toward AUD$600m by 2030), critical raw materials traceability/certification for palm (46.59% RSPO), paper (94%), ethanol (88.68%), soy (24.13%), cotton (95.34%), Human Rights policy under L'Oréal, (2) Circularity: 56.5% recycled plastic, 83.08% packaging reusable/recyclable/compostable, 10,720.98kg Rinse and Return collected, 88.9% natural ingredients, 92.6% biodegradable formulas
Continuation of data table format from previous page with same column structure
Table showing employee engagement by region for 2023: Americas (70 score, 546 engaged, 454 respondents, 83%), EMEA (70, 618, 527, 85%), APAC (70, 2,280, 2,542, 90%). Includes detailed footnotes defining regional countries and explaining Voice of Customer program relaunch methodology changes in 2022 affecting Asia representation
Simple data table with four columns (region, score, engaged, respondents, percentage) plus extensive footnotes below
Four data tables covering: (1) Corporate citizenship: AUD$2.835m grants, AUD$2.6mn product donations, 28,744 volunteer hours, (2) Packaging materials: 602t glass, 445.8t plastic, 138.3t paper, 65.1t metal with recycled source percentages, (3) Energy consumption: 4,919 MWh non-renewable, 346 MWh renewable (7% renewable), (4) Waste: 562t diverted, 188t recycled, 373t to disposal
Four separate data tables stacked vertically covering different metrics categories
Contact information: Aesop, Hay's Galleria, 1 Hay's Lane, Hay's Lane House, 3rd Floor, London, SE1 2HD, United Kingdom
Full-page atmospheric night photography of city lights with Aesop logo and address in top left corner
關於此幻燈片和基礎簡報內容的常見問題。
Key achievements include: 56.5% recycled plastic in packaging (exceeding 50% target), 20% reduction in freight emissions with 70% decrease in B2B air freight, 5% reduction in carbon intensity per product unit, launch of sustainable store scorecard achieving 80% carbon reduction at Aesop Gansevoort, transition of three popular products to 100% recycled aluminum tubes, expansion of Rinse and Return program collecting 10,721kg packaging, and AUD$2.8 million in philanthropic giving through the Aesop Foundation.
Aesop maintains its sustainability commitments while integrating with L'Oréal Groupe's 'L'Oréal for the Future' program. Key alignments include: Net Zero by 2050 target (requiring 90% emissions reduction), expanding biobased raw materials traceability beyond the original five critical materials to all biobased ingredients, adopting L'Oréal's living wage methodology, transitioning to L'Oréal's Mutual Ethical Commitment Letter (MECL) for suppliers, and maintaining B Corp recertification ambitions with L'Oréal's support. Future reporting will align with L'Oréal frameworks while preserving Aesop's distinctive approach.
The Aesop Foundation pledged AUD$40 million in donations by 2030 with a new global giving strategy launched in 2023. The strategy focuses on three pillars: (1) Society for All - cultivating inclusive communities through education and refugee support, (2) Liveable Earth - nurturing relationships with earth through Indigenous conservation and farmer climate adaptation, (3) Safekeeping - protecting people from harm through emergency healthcare and human rights. All grants are unrestricted and multi-year, supporting 20+ partners globally including Room to Read (AUD$1.27m), War Child (AUD$270k), and Médecins Sans Frontières (AUD$150k).
Aesop committed to Net Zero by 2050 with a comprehensive Decarbonisation Roadmap completed in partnership with Anthesis. The strategy prioritizes emissions reduction over offsetting, following the Oxford Offsetting Principles. Key initiatives include: carbon insetting within operations and supply chain, permanent carbon removal partnerships with Sourceful (Charm Industrial, Heirloom Technologies, greenSand), freight optimization achieving 20% emissions reduction, sustainable store design reducing embodied carbon by up to 80%, and transitioning to renewable energy (31% of manufacturing now powered by renewables). Aesop achieved 5% reduction in carbon intensity per product unit in 2023.
Aesop operates three main circular economy programs: (1) Rinse and Return - available in 146 stores across Hong Kong, Macau, Taiwan, Singapore, Malaysia, Korea, Japan, China, and trial locations in LA, NYC, London, Paris, Melbourne, collecting over 10,720kg of packaging in 2023, (2) In-store Refills - operating in 2 Australian stores (South Yarra achieved 62% refill rate), (3) At-home Refill Trial - tested with 300 employee participants using 1L rPET bottles. For amenity partners like Capella Singapore, Aesop developed custom reusable glass vessels with 5L bulk refill systems, eliminating single-use 50mL bottles in 112 rooms.
Aesop achieved several 2023 DEI milestones: (1) Gender balance: 50% women in Board and Senior Leadership positions, (2) Pay equity: narrowed unexplained gender pay gap to -0.88% (industry standard considers gaps under 1% as not reportable, though Aesop commits to closing any gap), (3) Living wage: 98% of employees on living wage or above using L'Oréal methodology, (4) Recognition: Work180 Endorsed Employer for Women (top 14% after audit), HR Asia Awards Employer of Choice + DEI Category Award. Employee Resource Groups (Aesop Women, Ubuntu, Prism) reached 500+ members hosting 16 events in 2023.
Aesop's ethical sourcing program covers 125+ Direct Suppliers representing 95% of annual spend through: (1) Sedex platform for risk assessment with 72% suppliers as active members, 19% increase in third-party audits vs 2022, (2) Supplier Code of Conduct transitioning to L'Oréal's MECL (Mutual Ethical Commitment Letter), (3) Critical raw materials tracking: 46.59% RSPO certified palm oil, 94.6% sustainable paper, 95% sustainable cotton, with transparency studies through Action for Sustainable Derivatives showing 83% palm traceability to refinery and 43% suppliers demonstrating 'best-in-class' practices. Future integration with L'Oréal supply chain due diligence systems planned for 2024.
Aesop launched comprehensive wellbeing programs in 2023: (1) Global Wellbeing Month - inaugural October event with 110+ activities spanning emotional (27), physical (26), professional (16), social (13), and financial (3) wellbeing, (2) Structural changes - meeting-free Fridays, summer hours in offices, wellbeing leave for retail staff, (3) Mental health - 97 Mental Health First Aiders trained globally, Headspace subscriptions with 678 new signups and 3,085 uses in October, (4) Employee listening - 88% survey response rate (exceeding 75% benchmark) informing 2024 focus on Clarity/Adaptability and Empowerment/Trust, (5) Volunteering - 28,744 hours contributed including 144 employees volunteering with Refugee Community Kitchen.
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